Prepare Employees for Potential Pushback on Vaccine/Mask Mandates

ServSafe has resources operators can use to train employees tasked with enforcing indoor mask/vaccination mandates. ServSafe Conflict De-escalation COVID-19 Precautions (free) and Unconscious Bias courses help prepare teams for the types of behaviors they may encounter and provide the means to recognize and work through them without allowing charged emotions to spin out of control. Part of implementing mandates includes providing upfront notice (through signage, website popups, social media, and order apps), having good service alternatives to offer the unvaccinated/unmasked, and learning to recognize when situations heat up and require formal action.

Get the ServSafe Compliance team’s mask/vaccine mandate state-by-state tracker. Read about your legal rights when enforcing mandates.