Presented by SCORE Chicago

Great customer service is more than just service with a smile; it is the external reflection of your business's internal processes. How effective are your hiring practices? What staff training methodologies do you employ? How well do your operational strategies align with the delivery of your product or service to the customer?

Creating a culture of service excellence and reaping the benefits of customer loyalty – an essential component in maintaining a competitive advantage - is achievable with focus and execution in the right areas.

This session will help you understand:

• What truly defines service excellence and the components that make up an effective service culture

• Which operational processes are key to cultivating a culture of service excellence?

• How to assess your current service environment and create a plan for improvement